Privacy Policy and Terms & Conditions

Privacy Policy

This privacy notice discloses the privacy practices for Foxx Express, Inc. It will notify you of the following:

  • What information we collect;
  • With whom it is shared;
  • How it can be corrected;
  • How it is secured;
  • How policy changes will be communicated; and
  • How to address concerns over misuse of personal data.

Information Collection, Use, and Sharing

We are the sole owners of the information collected. We only have access to collected information that you voluntarily give us via direct contact from you. SMS opt-in or Phone Numbers for the purpose of SMS, will not be sold, rented, or shared with third parties or affiliates for marketing purposes under any circumstances.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number provided on our website:

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.

Security

We take precautions to protect your information. When you submit sensitive information, your information is protected both online and offline.

Only employees who need the information to perform a specific job are granted access to personally identifiable information. The computers/servers on which we store personally identifiable information are kept in a secure environment.

SMS Terms & Conditions

Foxx Express, Inc. is using the SMS campaigns to engage with and or inform our current drivers/contractors about new changes, urgent updates or provide case specific instructions.

SMS Consent Communication

As stated previously – if you opt in to receive SMS from us, we will ensure not to sell, rent or share your contact information to anyone outside of our organization.

Types of SMS Communications

If you have consented to receive text messages from Foxx Express, Inc., you may receive messages related to the following

  • You can receive SMS about shipment updates, road closures, important changes to the workflow.
  • Information about your load status, pickup schedules, delivery updates.
Example 1
Load has been picked up and driver is heading to delivery location. Reply STOP to opt out of SMS messaging at any time.
Example 2
Load has been delivered with clean bills. Reply STOP to opt out of SMS messaging at any time.

Message Frequency

Message frequency may vary depending on the type of communication.

Example
Messaging frequency may vary depending the services provided. You may receive up to 5 SMS messages per week regarding your shipment status.

Potential Fees for SMS Messaging

Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

SMS Opt-In Method

You may opt-in to receive SMS messages from Foxx Express, Inc. verbally, during a conversation.

SMS Opt-Out Method

You can opt out of receiving SMS messages at any time. To do so, simply reply "STOP" to any SMS message you receive. Alternatively, you can contact us directly via call at +1 559-570-0654 or via email at privacy@foxxexpress.com as well.

Help

If you are experiencing any issues, you can reply with the keyword HELP. You can also find help online at https://foxxexpress.com or visit https://foxxexpress.com/privacy-policy for Privacy Policy and Terms & Conditions.

Standard Messaging Disclosures

If you feel that we are not abiding by this Privacy Policy and Terms & Conditions, you should contact us immediately via telephone at +1 559-570-0654 or via email at privacy@foxxexpress.com